Genuine Innovations: Above and Beyond!

I contacted Genuine Innovations last week about my Ultraflate Plus CO2 inflator starting to fail due to the O-rings in the inflator being crushed a bit. This was causing about one out of every 3 of my CO2’s to prematurely release, and fail.
Here’s my email to them:

How did you hear about us: Bought one of your products from an IBD

Subject:  Gasket failures

Comments:  Dear GI, Love your products, and have been an evangelizing fan of your inflators for almost a decade. I still have this guy, (http://www.mcguckin.com/images/2203626.jpg) the Ultraflate Plus in the older colors. I’m wondering if you sell repair kits for the inflator, because any of your threadless co2 cartridges I use have… like… a 50% chance of success of not leaking. I’ve peeked into the puncturing area of the inflator, and the gasket next to the puncturing piece seems to have met its match. :sadface: This is a problem… I have a ton of your non-threaded canisters, since the 6-pk is several dollars cheaper than the threaded ones at my LBS, and everyone and their mother is still feeling the repercussions of this wonderful economic downturn. What can I do to fix my little inflator?

I was hoping they would send me an O-ring or two that I would niggle the old one out, and replace with a new one.

Here is there response:

FROM:    DJ Lopez
TO:    ———-@yahoo.com

Message flagged
Tuesday, April 3, 2012 11:23 AM

Good morning sir,

I will send you some o-rings to the address below,

Kind regards,

Dj Lopez – customer service
dj.lopez@innovationsaz.com
www.genuineinnovations.com
p.520-295-3936 ext 133 f.520-295-3938

2700 e. bilby road
Tucson AZ 85706
http://www.genuineinnovations.com/

Genuine Innovations , #1 In CO2 Inflator

Well… They did send me some O-rings…

Take a look:

To me, this kind of customer service really goes above the call of duty. I wasn’t expecting this kind of care at all.

Thanks Genuine Innovations!

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While Over In Europe…

The Velohottie has been taking pics of cycling related things for me to ogle over. Unfortunately, my imagination has me imagining everyone riding $7000 Bianchis and Colnagos. My imagination has been known to wander, but Austria and German are not the cycling utopias I imagined… well at least her photos are not showing me what I fantasize about.

Take a look:

All of these bikes could have come from a big box department store, or crappy sporting goods center in America. Where are the flashy names, pretty bikes, or hell, even the sharing bikes I hear so much about? My expectations were high, but I still feel disappointed with the bikes, not the photos.

Well, this bike is pretty cool. It too has fenders and a rack, but it just looks a little cooler. The crank is a dead giveaway that it is a crap bike, but I still think I would commute on it if I had to…. 😦

On a drive to a friend’s today, I saw better bikes loaded into vehicles on Rt.33 (the highway) than I did in all of these photos so far. There was a Toyota with three MTB’s, one being a Top Fuel EX, and a Cannondale Scalpel. I can’t remember what the third was, but it was a Cannondale also.

She has also been taking random pics of other things that I thought would share.

Here is a MTB trail in Germany (Usingnen?) The guy with his back facing the camera has some kind of indistinguishable dual suspension MTB, with Schwalbe tires on Mavic rims, and a Rock Shox fork. The bike is pretty serious with hydraulic brakes, a remote seatpost, and computer/GPS mounted on the stem… Wish I knew what the frame was…

More Trail:

 

Here’s some other things that she took photos of, like bike lanes, trinkets, and signage~

 

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Featured Article: Communicycle

I had this whole article written out, with the images still between each page of typed text. When I saved it, it all disappeared. I thought I would share it now, and type it all back later.

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Update on “Help Protect West Virginia’s North Fork Trail”

Original Post: https://wvcycling.wordpress.com/2010/08/06/help-protect-west-virginias-north-fork-trail/

I contacted my local representatives about Alan Mollohan‘s bill that could potentially disrupt MTB’ing in a large section of the North Fork Trail System.

Shelley Moore Capito‘s office mailed me a letter, and it arrived this morning:

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 I wasn’t expecting much when I sent these emails to my representatives, but at least she adknowledged my concerns, and displayed her history on past decisions conerning these types of issues.

Thumbs up.

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I Became The Ambassador of Buckhannon!

Waiting for some friends to go on our weekly B-Group ride, I ran into an individual named Randy Kennedy, who was carrying a B.O.B. I yelled “NICE SETUP,”  and he turned and introduced himself. Apparently, he is on a trip from Virginia Beach to Modesto California. I couldn’t help myself, and had to interview him.

Tomorrow, he will be heading on Rt33 to Parkersburg, and then Cincinnati OH. I wish him the best of luck.

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