Genuine Innovations: Above and Beyond!

I contacted Genuine Innovations last week about my Ultraflate Plus CO2 inflator starting to fail due to the O-rings in the inflator being crushed a bit. This was causing about one out of every 3 of my CO2’s to prematurely release, and fail.
Here’s my email to them:

How did you hear about us: Bought one of your products from an IBD

Subject:  Gasket failures

Comments:  Dear GI, Love your products, and have been an evangelizing fan of your inflators for almost a decade. I still have this guy, (http://www.mcguckin.com/images/2203626.jpg) the Ultraflate Plus in the older colors. I’m wondering if you sell repair kits for the inflator, because any of your threadless co2 cartridges I use have… like… a 50% chance of success of not leaking. I’ve peeked into the puncturing area of the inflator, and the gasket next to the puncturing piece seems to have met its match. :sadface: This is a problem… I have a ton of your non-threaded canisters, since the 6-pk is several dollars cheaper than the threaded ones at my LBS, and everyone and their mother is still feeling the repercussions of this wonderful economic downturn. What can I do to fix my little inflator?

I was hoping they would send me an O-ring or two that I would niggle the old one out, and replace with a new one.

Here is there response:

FROM:    DJ Lopez
TO:    ———-@yahoo.com

Message flagged
Tuesday, April 3, 2012 11:23 AM

Good morning sir,

I will send you some o-rings to the address below,

Kind regards,

Dj Lopez – customer service
dj.lopez@innovationsaz.com
www.genuineinnovations.com
p.520-295-3936 ext 133 f.520-295-3938

2700 e. bilby road
Tucson AZ 85706
http://www.genuineinnovations.com/

Genuine Innovations , #1 In CO2 Inflator

Well… They did send me some O-rings…

Take a look:

To me, this kind of customer service really goes above the call of duty. I wasn’t expecting this kind of care at all.

Thanks Genuine Innovations!

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W.Va. DOT sets bike meetings around state (repost)

Found on http://www.register-herald.com

The West Virginia Department of Transportation is having public meetings throughout the state to gather input for a bicycle plan to make strategic connections between neighboring states, state regions, municipalities and points of interest.

The meetings will focus on the geographic region where the meeting will be, but will also present and receive comments on the other regions of the state.

All meetings will be from 4 to 7 p.m. There will be brief presentations at 4, 5 and 6 p.m., followed by an opportunity to give your comments in a workshop-style setting.

In southern West Virginia, the public meeting will be May 21 at Lewisburg City Hall, 942 Washington St. W.

Other meetings are scheduled May 3 in Ranson, May 7 in Charleston, May 8 in Huntington, May 10 in Parkersburg, May 14 in Wheeling, May 15 in Morgantown and May 22 in Elkins.

Written comments can be dropped into a comment box at the workshop or mailed to Robert Pennington, P.E., Director, Program Planning and Administration Division; West Virginia Department of Transportation; Capital Complex Building Five, 8th Floor; 1900 Kanawha Blvd. E.; Charleston, WV 25305-0430.

Original Link: http://www.register-herald.com/features/x611946668/W-Va-DOT-sets-bike-meetings-around-state

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